At Charles Fine Jewelry, we want you to be completely satisfied with your purchase. If you are not entirely happy with your selection, our return policy is designed to ensure a smooth and professional experience.

1. Damaged or Defective Items

If your jewelry arrives damaged or defective, please notify us within 7 days of delivery.

In these instances, we will provide a full refund or replacement, including any applicable shipping costs.

2. How to Initiate a Return or Exchange

Contact Us: To begin the process, please contact our team at our official email or phone number.

Details Needed: Please provide your order number and the reason for your request.

Shipping: You will receive specific instructions on how to securely ship the item back to us.

3. Refunds & Credits

Inspection: Once your item is received and inspected, we will process your in-store credit or refund.

Processing Time: Refunds to the original payment method may take 5–10 business days to appear on your account.

Shipping Fees: Original shipping charges are non-refundable, except in cases where the item was incorrect or defective.

4. Shipping Your Return

Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Tracking: Because jewelry is high-value, we strictly recommend using a trackable shipping service to ensure your return reaches us safely.

Contact: Charles Fine Jewelry For any questions regarding our policies, please reach out to us at 360-757-4367

Our Location: 

1775 S. Burlington Blvd.
Burlington, WA 98233